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Air Asia- How to Add Luggage Kilo After You Have Purchased Your Ticket

You have bought your Air Asia ticket sometime ago. Somehow at the point of purchasing the tickets you did not think that you would require any luggage. Or you overlook to click the luggage option. Anyhow, you need to buy luggage now.

The problem is, you did not purchase the Air Asia ticket by logging in via your Air Asia account. So what is the solution?

If you have purchased your ticket by logging in to Air Asia account, then the solution is quite straightforward- login again (your id is usually your email address) and go to ‘Manage My Booking’  tab to add on to the luggage. It is much cheaper to add on before you fly. If you only add your luggage when you want to check-in, be prepared to pay like RM20 per kilo or more.

Now, if you just book your flight without logging in, how do you buy luggage then? You can’t just call Air Asia. So what to you do?

How to add luggage kilo or baggage allowance after you have purchased your Air Asia ticket

No worries. Your solution: Go to  https://www.airasia.com/my/en/contact-us/airasia-live-chat.page and chat with a staff there. Years ago, the chat was not 24 hours ….they finish around midnight. I am not sure if it is still the case now.

But before that, you would need to have the full iteneary with you- name of the person travelling, booking number, etc AND your Air Asia login user name (your email address that you use to login to Air Asia website).  If you do not have an Air Asia account, create one.

Then get assistance from the staff to just link that booking number to your account.

Previously someone in my office encountered this problem and I suggested he tried that option. He told me he was in the queue as #200 and expected wait time was 52 minutes. Well, I told him to chill and just wait. He did and was doing other work. After he managed to get to chat with a staff there, the staff assisted him to link the booking number to his account. From there, he login and added luggage kilo for the flight.

If you need to speak to someone, the calls are charged if made from Malaysia. Phone numbers are listed on this site:


Alternatively, the address of the Air Asia offices worldwide are listed in their site:


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  • karin August 25, 2017, 6:29 pm

    hi i just done an dmake payment for my booking xxxxxx from KL to Yangoon on 10/09/2017 1750 till 1900 but i’m forgot to buy luggage i want 30kg so what should i need to do?

  • Yin September 1, 2017, 2:23 pm

    Hi Karin,
    Please create an Air Asia account, then go to AskAirAsia and get them to link the booking number to your account. After the staff have linked for you, you need to login to that Air Asia account and add the luggage manually.
    Another alternative is to visit the Air Asia ground offices which they can also add the luggage for you manually.
    Note: I have edited your flight number to protect your privacy.

  • Rico de la Torre September 10, 2017, 1:07 am

    I purchase air asia ticket 1 month back, i need to upgrade my luggage and add additional 10kg or 15kg. Your website is not working. I already try 3 times. Kindly advice ASAP coz my flight is this week. Thank you…

  • Rico de la Torre September 10, 2017, 1:12 am

    …my account in air asia member is already activated when i try to log in, i cannot access my account and it will show in the link that my account is already activated.

  • Yin September 10, 2017, 1:29 am

    Hi Rico,
    I noticed the Air Asia chat is not working with an error message that they are experiencing high volume of traffic. But if I am not mistaken, their chat is not 24 hours….my previous experience is that they finished at 12am. I knew because I was the 46th waiting on the queue when they cut me off abruptly at close to midnight. As it is now past 1am Malaysian time, you may need to try again after 8am or 9am.

    If you book your ticket earlier without using your Air Asia id, then you need to create one. If you cannot access, what is the error message? Could it be a system maintenance (usually would not take long)? Else you can try to opt for the password reset option or create a new one using a different email address.

    If you cannot get hold of a staff, once you fixed your Air Asia account login problem. If all else fails, then please reach out to them via Social media like their Twitter account.
    Hopefully your problem can be resolved.

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